FAQ
Please check through the list below to find an answer to your query:
Do you have a physical shop or showroom?
We aim to provide the best of Balinese home decor at reasonable prices; for this reason, we do not have any physical presence in Bali (paying a rent would mean selling at high prices).
Additionally, we have a 30 days free return policy: if you are not happy with your purchase, you may return it within 30 days and get a full refund, no questions asked! That’s how much we value our customer’s trust. Please refer to our returns policy for more details.
Are my payment details safe?
Our online store is powered by Shopify, the leading e-commerce platform provider. Our website secures its server by using secure sockets layer (SSL), a standard security protocol that encrypts data between a web server and a browser. Additionally, our online store has earned the McAfee SECURE certification, a widely recognized web security company. Therefore, we are able to provide a safe shopping experience.
Can I pay in my local currency?
We only offer check-out in IDR (Indonesian Rupiah) at the moment because this is were our company is based. If you purchase our products from another country, the current exchange rate in use will be automatically applied.
What payment methods do you offer?
We offer the following means of payment at the moment:
- Credit / debit cards (Visa, Mastercard, AMEX)
- Apple Pay & Google Pay
- Bank transfer
What happens when I choose bank transfer?
Once you have placed your order, you will get an email confirming it. You will still have to make payment in order to get your order shipped. To be clear: your order will not be fulfilled until we receive your payment.
Where is my order shipped from?
All our products are made and shipped from Bali Indonesia
How long will it take to receive my order?
Once you have made your purchase on the website and the payment has been confirmed, we will process your order. Depending on your location, it will take between 3 to 5 working days for your order to be fulfilled and delivered. Below are the indicative lead times to different continents and locations:
- Indonesia: 2-3 weeks
How do I request a return?
To initiate a return, simply write to us (info@ukirhome.com).
My item was damaged on arrival
You must inform us within 30 working days if your item was damaged when you received it. Please send us some photos (info@ukirhome.com) and we will investigate what happened with the courier. We will not be able to offer any refund or replacements if the 30-day deadline has passed.
How do I hang my wood panel?
Most of our panels come with one or several hooks which are located on the back side. If no hook is visible, you can consider one of these options to hang your beautiful wall decor:
- 3M hooks: hooks from Command (3M) can support items weighing up to 3 kg
- nails: if you are able to put nails in your wall, we recommend them for pieces heavier than 3 kg. Simply nail through the hook that is at the back of your panel
- you can also order a bracket (hanging kit) from us if your panel weights more than 6 kg.
How to care for my MDF item?
Simply use a soft brush to dust the carvings every now and then. Do not use any detergents or hot water, as we use water paint (less chemicals), and it could come off. Do not rub the edges and corners of the panels are these areas are particularly fragile and prone to get chipped off.
To avoid mould from occurring, keep your item in a well ventilated area. In the event where mould is visible, simply wipe it clean with a cloth wet with a mix of warm water and a few drops of bleach.
Can MDF panels be hung outdoor?
MDF is not resistant to direct rain or sun exposure, it should be sheltered if kept outside.